Outgoing and Receiving

At Cohen Violins, we insist on next day or two day shipping services from either The United States Postal Service (USPS) or FedEx with signature delivery for your and our instruments’ safety. This greatly reduces the amount of handling and exposure to changes in temperature and prevents damage during the Summer and Winter months. We have never had a problem with the overnight service from USPS, and they guarantee the delivery or your money back! FedEx provides a packing service that can make them easy and more convenient to use their, but they are more expensive. We also highly recommend purchasing insurance to protect your financial investment.

International Clients, please contact us in advance to go over the best options.

We recommend keeping the packaging materials sent to you for safe returns within the trial period and for future use. First time sending to us? Just follow the guidelines below.

How To Pack An Instrument

  • Loosen the strings a whole step while securing the pegs tightly.
  • Use a paper towels, bubble wrap or a soft cloth to pad under the fingerboard, under the tailpiece, and under the strings on both sides of the bridge.
  • Use the same materials to secure the instrument inside the case and make sure that the bridge and top of the case are not touching. 
  • Use packaging that is at least 4 inches longer and wider than your instrument case. Pad the bottom with bubble wrap or packing peanuts.
  • Place the case inside the packaging and pad with bubble wrap or packing peanuts until full. Pack overtop until the case is secure and tape up the box. 

How To Pack A Bow

  • Always use either a bow case, or thicker length of 30” PVC pipe, 2 1/2” wide. One 8 foot length of PVC makes 4 of these and any hardware store can cut it down for you.
  • If using a bow case, pad the ends of the sleeves with foam or bubble wrap so the bows are secure from both sides without having any pressure put on the sticks. Use a FedEx mailer tube or something comparable and secure the case inside. Tape well.
  • If using PVC, insert a piece of bubble wrap for padding and cap one end.
  • Roll the bow carefully in bubble wrap and then wrap paper towels around the head and frog so the bow is secure in the pipe. Fill the gap at the open end with more bubble wrap padding and cap it. Tape well.

As always, please contact me directly if you have any questions, concerns, or need of assistance.

- Yaniv M. Cohen